The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • Asheville Mulch Yard is very sensitive to the privacy concerns of visitors to our Web site so we've developed a Privacy Policy to address those concerns. Please note that we may update this Policy from time to time, so please refer back frequently to our Web site for updates.

    What information do we collect?
    We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or credit card information.

    What do we use your information for?
    Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs); to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); to process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested; to send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.).
    Note: If at any time you would like to unsubscribe from receiving future emails, please unsubscribe from our Newsletter or contact us directly via email at info@ashevillemulchyard.com

    How do we protect your information?
    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?
    We do not use cookies.

    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Your Consent
    By using our site, you consent to our websites privacy policy.

    Contacting Us
    If there are any questions regarding this privacy policy you may contact us using the information below.
    www.ashevillemulchyard.com (see contact us page)
    15 Wildwood Circle
    Fletcher, NC 28732
    USA
    828-484-8131



  • Shipping & Delivery
  • Times
    All orders will be delivered on the day requested to the best of our ability. If we are unable to complete the delivery on the day requested we will contact you to set up an alternate delivery date and time. Please keep in
    mind there are a limited number of delivery slots per day and these will be filled on a first come first serve basis.

    You may contact any location to schedule your delivery. We ask that you provide us with 72 hours (3 full business days) notice of your desired delivery time.

    Information
    Area for dump must be hard (pavement, packed gravel or cement) level surface and have ample clearance for truck width, length and raising the dump bed. Someone must be present on day/time of delivery (phone confirmation will be made prior to delivery). Street dumping regulated by local ordinance.  (Please Note:  customer is responsible for any and/or all charges or fees due to undeliverable product shipments not meeting the above criteria).  

    Truck Capacities (maximum per delivery): Mulch 15-20 yards; Compost & Blends  7-12 yards; Soils 3-7 yards.  

     

    DELIVERIES ONLY

    This shopping cart is for DELIVERIES ONLY.

    Note: Please contact one of our four locations for deliveries:  

    • Greater than 10 miles 
    • Multiple products deliveries
    • Mulch deliveries greater than 20 yards
    • Orders requesting more than one product 
    • Deliveries requesting greater than 7 yards of Conditioners/Compost or 6 yards of Soil

    Delivery times can be scheduled AM or PM and requested up to 30 days in advance. Once the delivery has been scheduled (AM or PM) and confirmation sent, we will contact you on the day of delivery and provide a window time line.

    Orders requesting more than one product for delivery may result in product mixing and is the responsibility of the purchaser.   

    Charges
    Delivery Fee: 0 - 10 miles $45.00; greater than 10 miles is $5.00 per mile (one way).  $150 minimum purchase (including $105 material & $45 delivery fee) required for delivery.  Payment is due at time of delivery: Cash, Check, Visa, MC, AMEX, or Discover.

    A surcharge may be added for requests (i.e. multiple locations, etc.) outside of standard delivery. Please contact us directly at  828-484-8131 or email us at for more informaiton.

    Liability

    Asheville Mulch Yard is committed to safety and property protection, therefore, our trained delivery drivers are instructed to have a level hard surface (asphalt, concrete or packed gravel) with ample clearing before dumping. Delivery of all products is at the discretion of the driver unless specifically waived by the property owner or designated representative. Any other dumping site requested will require a signed waiver releasing Asheville Mulch Yard of all liability and expenses for property and vehicle damage. All towing expenses will be the responsibility of the property owner. 

     



  • Return Policy
  • If for some reason you are not satisfied with our product, please contact us at 828-484-8131. Due to the special nature of our product any requests for returns or credit will be handled on a case by case basis.